Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy explains the conditions under which customers may request a refund for courses, packages and upgrades purchased through Ilmize.
In this policy, “Ilmize”, “we”, “our” and “us” refer to the operator of the website https://ilmize.in.
By purchasing a course or package, you acknowledge that you have read this policy. Nothing in this policy limits any consumer rights available to you under applicable law.
2. Products Covered
This policy applies to purchases made through Ilmize, including:
- Lite Package
- Pro Package
- Max Package
- Eligible course and package upgrades
- Promotional offers, including the Double Upgrade Offer
The terms of a specific promotional offer may also apply, provided they do not conflict with applicable law.
3. Refund Request Period
Customers may submit a refund request within 24 hours of the original purchase transaction.
The request must be sent to our official support email address within this period and should include the order details required under Section 6.
Ilmize will assess the request under this policy and applicable law. A request made outside the 24-hour period may not qualify under the standard voluntary refund window, but this restriction does not remove any refund or other remedy required by applicable law.
4. Refund Eligibility
Within the 24-hour request period, customers may request a refund for any reason, including a change of mind or dissatisfaction with the purchase.
Where a refund is approved under this policy, the customer will generally receive a full refund of the amount paid for the eligible order.
Duplicate payments will be reviewed and corrected where verified. Payment failures, missing course access, materially incorrect descriptions and other service-related complaints will be handled appropriately, including any remedy required by applicable law.
The 24-hour window is a standard policy deadline, not a waiver of statutory consumer rights.
5. Course Access and Package Upgrades
5.1 Course Access
Receiving or activating course access does not, by itself, automatically prevent a customer from submitting a refund request within the stated 24-hour period. Eligibility will be assessed under this policy and applicable law.
If a refund is approved, access to the refunded course or package will normally be deactivated.
5.2 Package Upgrades
Refund requests for Lite, Pro, Max and other eligible upgrades may be submitted within 24 hours of the relevant upgrade transaction.
For upgrade transactions, Ilmize may review whether the customer has made qualifying sales or formed a team through the affiliate programme.
Under the intended business policy, an upgrade refund may be restricted where the customer has already generated qualifying sales or built a team. However, such restrictions will not override applicable consumer rights or remedies required by law.
5.3 Double Upgrade Offer
Refund requests relating to the Double Upgrade Offer will be assessed with reference to the actual payment made, the courses allocated, the access provided and any qualifying sales or team activity.
Where a refund is approved, the refund amount will be calculated against the eligible transaction rather than treating the nominal value of a promotional course as an amount paid by the customer.
6. How to Request a Refund
To submit a refund request, email support@@iilmize.com with the following information:
- Full name registered with Ilmize
- Order ID or transaction reference
- Date and time of purchase
- Payment confirmation or proof of payment
- Package or upgrade purchased
- Reason for the request
- Bank account details, if required for a verified refund transfer
Please do not send passwords, OTPs, card PINs or other authentication credentials.
Ilmize may request reasonable additional information to verify the transaction and prevent fraudulent refund claims.
7. Acknowledgement and Refund Timeline
We aim to acknowledge refund requests within one working day of receiving them.
If a refund is approved, our standard processing target is the Thursday of the following week, based on a Monday-to-Sunday business week.
For example:
- A request received on Monday may be processed by the following Thursday.
- A request received on Sunday may be processed by the immediately upcoming Thursday, where that Thursday falls within the stated processing schedule.
These are target timelines, not a guarantee that every bank or payment provider will credit the funds on that exact date. If a different timeline is required by applicable law, the legal requirement will prevail.
We will inform the customer if additional verification or payment-provider processing causes a delay.
8. Refund Method and Bank Details
Where supported, refunds will be returned to the original payment method.
If a refund cannot be processed through the original payment method, Ilmize may request verified bank account details and use an appropriate alternative transfer method.
Bank details will be used only for refund processing and related record-keeping, subject to our Privacy Policy and applicable law. Customers should provide bank details only through our designated support process.
9. Affiliate Purchases and Commission Adjustments
Where a customer purchases through an Ilmize affiliate, refund requests for an Ilmize order must be submitted to Ilmize through the official support channel.
When a valid refund request is received within the applicable request period, the commission associated with the relevant transaction may be placed on hold while the request is reviewed. If the refund is approved, the related commission may be cancelled or adjusted in accordance with the affiliate agreement and applicable law.
For example, if a customer submits a valid refund request on Sunday before the scheduled Thursday affiliate payout, the commission associated with that transaction may be withheld pending the refund decision.
Commission adjustments will be recorded against the relevant transaction. They will not automatically affect unrelated commissions or amounts that are legally payable.
10. Course Access and Affiliate Account Actions
When a refund is approved, access to the refunded course or package will normally be deactivated.
Where an affiliate transaction is refunded, the related sales credit, points or commission may be reversed or adjusted under the applicable affiliate terms.
Affiliate account suspension or termination is not automatic solely because a customer requests a refund. Any suspension or termination must follow the applicable affiliate agreement, a fair review of the circumstances and applicable law.
11. Fraud, Abuse and Misuse
Ilmize may investigate suspected duplicate claims, fraudulent payment activity, manipulated transaction records or deliberate abuse of the refund process.
Where appropriate, we may request verification, temporarily hold a disputed transaction-related commission or take proportionate action under the applicable terms. Any action will be subject to applicable law and the customer’s legal rights.
12. Consumer Rights
This policy is intended to explain Ilmize’s standard refund process. It does not exclude or restrict rights or remedies available under applicable Indian consumer protection laws.
Where a statutory requirement conflicts with a provision of this policy, the applicable legal requirement will prevail.
13. Contact and Grievances
For refund requests, cancellations or complaints, contact:
- Website: https://ilmize.in
- Support Email: support@@iilmize.com
- Grievance Email: support@@iilmize.com
- GSTIN: 07AAMFI5258G1Z4
We will acknowledge and address complaints within the timelines required by applicable law.
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